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    Technical Notes 2023, Issue 76 - How Good is Our Service? Monthly Performance Reporting – March 2023

    • Report by:

      Ann Davie, Depute Chief Executive

    • TN Number:

      076-23

    • Subject:

      How Good is Our Service? Monthly Performance Reporting – March 2023

    • Responsible Officer:

      Joseph Greatorex, Team Leader – Corporate Performance & Research

    • Publication:

      This Technical Note will be published on the Council’s website following circulation to Members. Its contents may be disclosed or shared outwith the Council.

    Section

    1. The purpose of this note is to provide Members with the monthly performance and progress reports covering the period March 2023 for all service areas (see Appendix 1).
       
    2. The reports cover the agreed monthly performance indicators set out in the Strategic Group Business and Improvement Plan for 2022-25, approved by Council on 31 March 2022. (CE/01/22).  Additionally, the reports provide a high level narrative overview of progress against the improvement priorities outlined in the Business Improvement Plans.
       
    3. Regular service level performance reports will be distributed to Members on a monthly basis while further comprehensive year end reporting performance against Business Improvement Plans will be reported to the relevant strategic committees for formal scrutiny in June 2023.