Technical Notes 2023, Issue 98 - Care Inspectorate Inspection - Ravenswood

1. The purpose of this technical note is to provide members with a summary of the key findings by the Care Inspectorate following their unannounced inspection at Ravenswood during April 2023.

Ravenswood/Rapid Access Accommodation

2. Ravenswood Housing support is operated by The Mungo Foundation in partnership with East Dunbartonshire Council’s Homelessness and Prevention Team along with Cube Housing Association based in Kirkintilloch. 
3. The service offers interim temporary accommodation and tenancy support to homelessness applicants. The aim of the service is to support applicants to pursue and achieve personal goals, develop individual living skills, while also minimising the risk of repeat homelessness.
4. The service provides outreach support to applicants living in Rapid Access accommodation in Milngavie and Bearsden where residents live more independently.

Inspection

5. An unannounced inspection took place on 5th, 6th and 7th April 2023. The inspection was carried out by one inspector from the Care Inspectorate.
6. To prepare for the inspection, the Care Inspectorate reviewed information about this service, which included previous inspection findings, registration information, data submitted by the service and intelligence gathered since the last inspection.
7. In making their evaluations of the service they:

• spoke with five people using the service
• spoke with seven staff and management
• observed practice and daily life
• reviewed documents
• spoke with four visiting professionals.

8. In evaluating quality, the Care Inspectorate use a six-point scale, where 1 is unsatisfactory and 6 is excellent. A summary of the findings is presented below. Further details on the areas inspected are provided within appendix 1.

9. The Service has been graded very highly coming out at between very good and good across all areas of inspection.