Important announcement

Due to operational issues, regrettably, some of our food waste collections have been suspended. If your food caddy is not collected on its scheduled day, please take your bin in and present it on your next collection day. We apologise for the inconvenience this will cause and we’re working hard to remedy the situation.

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Technical Notes 2024, Issue 209 - How Good is Our Service? Monthly Performance Reporting – November 2024

  • Report by:

    Ann Davie, Chief Executive

  • TN Number:

    209-24

  • Subject:

    How Good is Our Service? Monthly Performance Reporting – November 2024

  • Responsible Officer:

    Joseph Greatorex, Team Leader – Corporate Performance & Research

  • Publication:

    This Technical Note will be published on the Council’s website following circulation to Members. Its contents may be disclosed or shared outwith the Council.

  • The purpose of this note is to provide Members with the monthly ‘How Good Is Our Service (HGIOS) performance and progress reports covering the period November 2024 for all service areas (see Appendix 1).
  • The reports cover the agreed monthly performance indicators set out in the Strategic Group Business and Improvement Plans for 2024-27. Additionally, the reports provide a high level narrative overview of progress against the improvement priorities outlined in the Business Improvement Plans.
  • Regular service level performance reports will continue to be distributed to Members on a monthly basis.