Important announcement

We will be carrying out essential maintenance on our payment system on Thursday, 21 May. During this time, telephone payments and counter payments (Chip and Pin) at our Community Hubs will be unavailable.

Customers can still pay for services and bills online or via our 24-hour Touchtone payment service on 0300 123 4524.

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Technical Notes 2025, Issue 141 - New Internet Service Provider

  • Report by:

    Jamie Robertson, Chief Finance Officer

  • TN Number:

    141-25

  • Subject:

    New Internet Service Provider

  • Responsible Officer:

    Steven Wright, Business & ICT Support Services Manager

  • Publication:

    This Technical Note will be published on the Council’s website following circulation to Members. Its contents may be disclosed or shared outwith the Council.

  • The purpose of this Technical Note is to update Members on the transition to a new internet service provider

  • The Council’s internet provider is changing on Tuesday 19 August

  • The new provider is activating the connection and transferring the service at some point between 12noon and 4pm on that day

  • ICT anticipate that service interruption to online systems once transition is underway will be up to one hour when the changeover happens

  • During the interruption Elected Members and employees will be unable to access cloud-based communications platforms including email, Teams and Cisco Webex

  • Access to email and Teams on Council mobile phones will be unaffected

  • The interruption will also impact wider Council systems, and a communication will be issued to employees to advise of this. Arrangements are in place to ensure emergency response applications remain fully operational during the transition period.