Important announcement

Due to operational issues, regrettably, some of our food waste collections have been suspended. If your food caddy is not collected on its scheduled day, please take your bin in and present it on your next collection day. We apologise for the inconvenience this will cause and we’re working hard to remedy the situation.

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Technical Notes 2025 - Issue 55 - Justice Social Work Self-Evaluation: Performance and Quality Assurance

  • Report by:

    Ann Davie, Chief Executive

  • TN Number:

    055-25

  • Subject:

    Justice Social Work Self-Evaluation: Performance and Quality Assurance

  • Responsible Officer:

    Derrick Pearce, HSCP Chief Officer

  • Publication:

    This Technical Note will be published on the Council’s website following circulation to Members. Its contents may be disclosed or shared outwith the Council.

  • During Phase 1 (November 2024), the ED HSCP Justice Team completed a self-evaluation using a structured template based upon an adaption of The Care Inspectorate’s Quality Indicator 6.4: Performance Management and Quality Assurance.  As an area selected for validation, during Phase 2 February 2025) The Care Inspectorate engaged with the service in the following ways: reading the self-evaluation, reading supporting evidence, met with Justice Social Work staff and people who use the services.
  • The finding of the validation exercise have now been published and are attached bellow.
  • Strengths
    • Clear and positive culture with a focus on wellbeing and trauma.
    • Performance framework provides assurance and links to strategic priorities.
    • Supervision and statutory reviews happening regularly.
    • Managers and frontline staff use data to inform improvement.
    • Robust audit of MAPPA works well.
    • Staff understand standards.
    • Positive feedback from service users, “the group saved my life”.
    • Person centred values evident.
    • Staff feel valued and appreciated.
    • Regular team meetings.
    • Chief Officer and HoS are well informed of Justice.
    • Governance evident through IJB, CCG.
    • Good business support.
    • We know our services well.
  • Areas for improvement
    • Development of an efficient performance dashboard to reflect the performance framework in place.
    • Development and implementation of a quality assurance framework.
    • This would include key quality measures, templates to be used, governance and reporting arrangements.
    • Systematic undertaking of audit exercises.
    • Identifying a clear set of quality and outcome measures for the service and agreeing governance reporting structures for these.
    • Development of a quality improvement lead (subject to financial resources being available).

Documents