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Technical Notes 2025 - Issue 55 - Justice Social Work Self-Evaluation: Performance and Quality Assurance

  • Report by:

    Ann Davie, Chief Executive

  • TN Number:

    055-25

  • Subject:

    Justice Social Work Self-Evaluation: Performance and Quality Assurance

  • Responsible Officer:

    Derrick Pearce, HSCP Chief Officer

  • Publication:

    This Technical Note will be published on the Council’s website following circulation to Members. Its contents may be disclosed or shared outwith the Council.

  • During Phase 1 (November 2024), the ED HSCP Justice Team completed a self-evaluation using a structured template based upon an adaption of The Care Inspectorate’s Quality Indicator 6.4: Performance Management and Quality Assurance.  As an area selected for validation, during Phase 2 February 2025) The Care Inspectorate engaged with the service in the following ways: reading the self-evaluation, reading supporting evidence, met with Justice Social Work staff and people who use the services.
  • The finding of the validation exercise have now been published and are attached bellow.
  • Strengths
    • Clear and positive culture with a focus on wellbeing and trauma.
    • Performance framework provides assurance and links to strategic priorities.
    • Supervision and statutory reviews happening regularly.
    • Managers and frontline staff use data to inform improvement.
    • Robust audit of MAPPA works well.
    • Staff understand standards.
    • Positive feedback from service users, “the group saved my life”.
    • Person centred values evident.
    • Staff feel valued and appreciated.
    • Regular team meetings.
    • Chief Officer and HoS are well informed of Justice.
    • Governance evident through IJB, CCG.
    • Good business support.
    • We know our services well.
  • Areas for improvement
    • Development of an efficient performance dashboard to reflect the performance framework in place.
    • Development and implementation of a quality assurance framework.
    • This would include key quality measures, templates to be used, governance and reporting arrangements.
    • Systematic undertaking of audit exercises.
    • Identifying a clear set of quality and outcome measures for the service and agreeing governance reporting structures for these.
    • Development of a quality improvement lead (subject to financial resources being available).

Documents