Customer Services and Organisation Development Performance Indicators

Complaints - % of complaints answered within timescale

red

63.8%

100%

Average time (minutes) to answer calls within Customer Services)

red

9.02

3.5

% of employees who have PDR conversations LGW & Chief Officers

red

8.53%

75%

% of employees who have PDR conversations Education Non-Teaching

Data unavailable 

N/A

65%

% of employment contracts issued on or before day 1 of employment

red

50.9%

85%

The percentage of the highest paid 5% employees who are women

green

61%

50%

Sickness absence days per employee

red

5.68

4.25