iProcurement - Access and Support

During the phased roll out of iProcurement, Requisitioners and Approvers were identified and training arranged.

Following attendance at Training, and at the Phased Roll-Out date, User Names and passwords were issued along with an Icon to access the system in the EDC Apps folder for Corporate or the Appgate folder for School users. If you were already an Oracle General Ledger user then additional access rights were provided on the Home Screen.

After the phased roll-out to a directorate has been completed if any new employee requires access to iProcurement, or if an existing user requires additional access rights or Approval Assignments, the standard form iProc User Access Request must be used. Form can be accessed via the Procurement documents page. It should be completed, authorised and passed to the iProc Support Team in the first instance, who will review the form and may have to contact the relevant personnel for further information if needed. Further details are provided on the procurement pages on the HUB.

If a new self-approval access is being requested, you must provide business justification e.g. user is purchasing high volume, low cost items from a catalogue and Approver is not available to approver orders or potential reputational risk if the order is not approved immediately/ significant impact to the customer. The iProc Support Team will carry out checks to determine whether self-approval is required and then pre populate an Authorised Signatory Form with the approval limits, this will be sent to the approving Line Manager to check and sign. Forms must be completed by, or on behalf of, the user and authorised by the user's line manager or an appropriate line manager of the same level. Once completed the form must be attached to an email and sent to iproc.support@eastdunbarton.gov.uk. Only forms emailed from the user/Line Manager to iproc support team will be accepted.

Staff with budget management responsibilities will require access to iProc in order to approve Requisitions and Invoices. Invoice approval by signature will be phased out with the move to approval via iProc, iProc checks the approval authority of the Approver and also keeps a clear Audit Trail of all decisions made.

If an employee has not previously had access to Oracle FMS, then the icon to access the system will need to be added to their EDC Apps window, or the Education Appgate Folder, on their PC or laptop first - this is done by logging a Change Request on Fresh Service.

Login or Password Issues

If your problem is with your login or password please contact the Oracle Support team at this email address:

oraclefms.sysadmin@eastdunbarton.gov.uk

Functional Issues

If you can access the system but are having problems with the functionality, or with information within the system please contact the iProcurement Support team at this email address:

iproc.support@eastdunbarton.gov.uk

This includes, but is not limited to the following:

• Supplier not on the system
• Cannot find the goods or services required
• Cannot approve items from a budget
• Approver not available
• Not sure what to do with a Notification you have received

FAQs

You can also have a look at our Frequently Asked Questions to see if there is anything of help there,