Email payslips access guide
When sending your electronic payslip to your designated personal email account, we need to make sure this does not get blocked by your email account provider.
In some cases, your email account provider screens all incoming correspondence and may delete certain emails without you knowing. Therefore, you will need to ensure iTrent_Live@eastdunbarton.gov.uk is added to your safe senders list. We know that Hotmail has been identified as having these issues, but other providers may do the same.
Adding iTrent to your safe senders list in Outlook (formerly known as Hotmail)
- Sign in to your account and navigate to your Outlook inbox
- Click the gear icon located at the upper right side of the screen.
- Select the Junk email option.
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Scroll down to Senders and click Add safe sender. In the textbox, type in the email address you would like to always receive email from, and then Ok and Save to add list.
iTrent_Live@eastdunbarton.gov.uk
*If the Outlook mobile app does not provide the required settings. You can use a mobile browser to access the full Outlook web interface.
Open a web browser on your mobile device (e.g. Safari, Chrome)
Go to Outlook.com and log in. Then follow the above instructions.
If you are with another email provider and experiencing similar issues, please check the Any Leads website for further guidance.
Your payslip will be sent to your nominated personal email account from iTrent_Live@eastdunbarton.gov.uk.
Your payslip will be attached to the email as a pdf document attachment.
Your payslip will be password protected.
The password will be set to your NI Number.
When you first open the attachment you will have to choose which application to use to open the file. You must choose pdf reader.
This application is standard across most devices. If you do not have a version of pdf reader then you can download from either Google Play for Android devices or Apple store.
Email payslips Frequently Asked Questions (FAQs)
The Council can securely send payslips to employee’s personal email addresses as it complies with the Government Secure email policy. This includes several checks at the time of the outgoing messages to ensure that the recipients' email system is also secure.
If the checks determine that your email provider does not meet required security standards, then you will need to setup a new email address that does. Most of the free email address such as gmail are secure.
In addition to these checks, your Payslip File will also be encrypted and password protected.
You will have the option to print any pay information from the PDF which is sent to you.
Your payslip is saved as a PDF document. To view this document, you must have Adobe Reader installed. This application is free to download from either Google Play Store - Android device or App Store – iPhone. Most smartphones will already have this installed.
Accessing your payslip is not a work-related process. It is no different to accessing your bank account using your personal device.
You should receive an email with pay information a day before your pay is paid into your bank account.
If you have trouble accessing your payslip contact epqueries@estdunbarton.gov.uk
If you have a Pay related query contact payroll@eastdunbarton.gov.uk
- Accessibility – you will receive your payslip in advance of your pay reaching your bank account and can access it at anytime
- Security – only you should be able to access your email account
- Environmental impact – eliminating paper payslips contributes to our sustainability aims by reducing paper usage.
Paper Payslip Removal Frequently Asked Questions (FAQs)
If you require a payslip during a school holiday period, please contact Payroll on payroll@eastdunbarton.gov.uk. Future solutions are being worked on and further communication will follow.
Secure print options are available if you want to print your payslips. A guide is available on the Employee Zone section of the Council’s website and you can access the Employee Zone from any device. If you work in a school, your school office can set up secure print for you.
Please speak to your Line Manager to ensure you are allotted time to access and review your pay information when it is available.
This will be your personal reference number which is generated by iTrent. If you do not know what this is, please contact epqueries@eastdunbarton.gov.uk. Your password will initially be set by the project team and details will be sent to you. On your first log in, the system will ask you to reset your password. Any issues in relation to logging in to your account should also be sent to epqueries@eastdunbarton.gov.uk.
If you have a sch.uk email address, please contact epqueries@eastdunbarton.gov.uk. A future development put in place by the project team will allow passwords to be reset by self-service.
If you have a gov.uk email address, your password information is linked to your network credentials and will be updated when you are prompted to changes these.
A guide is attached outlining the steps for logging in. This is also available the Employee Zone section of the Council’s website.
These will continue to be issued in a paper format. You should access Employee Self Service (ESS) in advance of leaving to download any historic payslip information you may need.
For those who cannot access iTrent/ESS from home due to not having a work laptop, work is under way to provide a secure solution for accessing the wider range of features currently available on iTrent/ESS. Further communication on this will be provided when available.