Special uplift

The standard uplift charge is £25.24 which must be paid in advance.
Sometimes your uplift is not eligible for the standard charge. In this instance, we will contact you with the cost and details of how payment can be made. Payment must be received within four weeks or we will cancel your request.

Adding a photograph of the items to be removed can speed up the process.

Photograph file sizes must be less than 12MB and can be any of the
following file formats: gif, jpg, jpeg, png, bmp, eps, tif, pict, psd.
Please note: we will cancel your uplift request if payment has not been received.

This charge can be paid online using the Pay online option.
We accept all major debit and credit cards, with the exception of American Express. There is no charge for paying by credit card.

You can also make an electronic payment at any of our Community Hubs.

We aim to collect your items within 10 working days after receipt of payment, subject to service demands.

There may be a requirement for items including upholstery, scrap metal and electrical items to be collected by a separate vehicle to ensure we maximise opportunities for recycling.

Material for collection must be presented externally. Items should be grouped together and put out after you request your uplift. You can place items in your bin shed, driveway, or at the front, rear or side of your home.

Please do not leave your items on the street or at the kerb side.
For insurance reasons, we only uplift items included on your online form.

Our staff cannot dismantle any items so please have them ready and available for collection. We cannot uplift items over 4ft in length.

By requesting an uplift, you are giving permission to the Council’s Removal Crew to enter the exterior of your property to remove the listed item(s). You must ensure that the items can be removed without causing damage. The Removal Crew can refuse to remove the items if there is a risk of damage and you relieve the Council of any liability for damage caused by uplifting your item(s).

If any of the stated items are not present, the crew will not return for them.

If any of the items are deemed hazardous waste – ie asbestos in building waste – the crew will not uplift.

• Furniture
• Carpets, rugs and lino
• Bags containing old clothes, shoes, books, toys etc)(contents must be specified on form, )
• Packaging and boxes
• Keep fit equipment
• Garden tools and lawn-mowers
• White household goods,  scrap metal, and household electrical items such as vacuums, TVs and PC monitors

• Builders/contractors waste
• Fixtures and fittings (doors and windows etc.)
• House clearances
• Engine oil, car batteries or car parts
• Liquids, hazardous waste or gas cylinders
• Fencing
• Huts
• Pianos
• Tyres

The Council can provide a quote  which will include all reasonable costs for collection and disposal. 

Examples of nonstandard items which will require a quote are:-

• Outbuildings - demolished garages, garden huts or sheds, fencing, large play houses, roof slates etc.
• DIY excess - bathroom suites, windows, kitchen units, dismantled built-in furniture and excess tradesman waste.

A non-standard or large uplift will be subject to an inspector advising you of the cost of removal. If you are not at home an estimate will be left which will detail the charge and methods of payment. If you wish to continue, we will aim to carry out the uplift within 10 working days following receipt of the payment.

Zero Waste Scotland

Before you book a Special Uplift, have you tried the Zero Waste Scotland Re-use Tool. The website allows you to check if there is a local organisation that can re-use your item.

Please be advised only items the organisations think they can sell will be uplifted, so collection cannot not guaranteed.

Examples of items that re-use organisations will accept:

• Sofas and armchairs (fire regulation tags must be attached)
• Beds and mattresses (fire regulation tags must be attached)
• Wardrobes and chest of drawers
• Dining furniture
• Fridges, freezers, electric cookers, washing machines and tumble dryers
• Bicycles

Items not accepted by re-use organisations

• Items which are soiled, ripped, damaged or not working
• Items that have been left outside
• No fire labels on fabric/material items
• Gas appliances of any kind
• Bulky style televisions
• Large wall units
• UPVC doors and windows
• Bathroom suites
• Kitchen cupboards
• Wheelbarrows
• Tyres

Items are collected for free or with minimal charges applied for some items in some areas.

Householders can arrange collections to suit their time and availability.

Collections take place from inside properties – no need to move items outside.

Items passed on will benefit the local community and charitable organisations as well as supporting employment and volunteering opportunities.

By increasing re-use you’ll be helping to reduce the number of items being sent to landfill, reducing the environmental impact of waste.

You’ll be saving your Local Authority operational costs and landfill disposal costs.

Recycling Centres

You can take your waste to our Recycling Centre which will accept bulky household items free of charge. You will need to have made a booking to enter the Recycling Centre.

Please contact us by emailing Customer Services or in person at any of our community hubs or alternatively by calling us on 0300 123 4510

Please be aware that white goods, electrical and metal scrap items are collected separately and may be collected on a different day or time to any other general items.

You can make as many collection requests in a year as you wish.

Contractors and letting agents have a duty of care to dispose of any waste materials produced at the premises which is not collected as a standard collection. Prior to any contractor carrying out any works you should check if they have a waste carrier's license and will remove the waste as part of the contract.

Fly-tipping (or illicit tipping) is an eyesore and can be dangerous, particularly to children and wildlife. Where we can identify who has left rubbish they will have to remove it or we will bill them for the cost of clearing it up. In some instances, fly-tippers may also be prosecuted. Where fly-tipping occurs on private ground, the owner of the ground is responsible for removing it.

To report fly-tipping:

You can report fly-tipping by filling in the fly-tipping form.

Or by calling Customer Services on 0300 123 4510.

Please provide as much information as possible:

• vehicle registration and description
• description of the people seen fly-tipping
• details of the materials
• location of the materials
• photographic evidence

All information you provide is treated in confidence.