Important announcement

We will be carrying out essential maintenance on our payment system on Thursday, 21 May. During this time, telephone payments and counter payments (Chip and Pin) at our Community Hubs will be unavailable.

Customers can still pay for services and bills online or via our 24-hour Touchtone payment service on 0300 123 4524.

Struggling with mortgage payments?

There are two schemes in operation to help home owners struggling to keep up with mortgage payments:

  • A Mortgage to Shared Equity scheme involves the Scottish Government taking a financial stake in the home of an owner who is in danger of being made homeless. Those eligible for Mortgage to Shared Equity must have at least 25% equity in their home and will retain ownership. They will enter into a shared equity agreement with the Scottish Government, having had their secured debt reduced to a manageable level
  • The Mortgage to Rent scheme helps people facing repossession to stay in their home as tenants of a social landlord (either the local authority or a housing association). The property is sold to a landlord and then rented back to the household. The scheme provides Government subsidies to the landlord to enable a social rent to be charged and for the property to be brought up to a decent standard of repair.

If you have any comments or if you would like more information, please contact us using the general enquiry form below.

Submit a general enquiry

Please use this form to submit a general enquiry.