Technical Notes 2024, Issue 109 - How Good is Our Service? Performance Reporting – 2023-2024

1. The purpose of this note is to provide Members with the annual performance and progress reports covering the 2023-24 financial year for all Council Strategic Groupings, East Dunbartonshire Health and Social Care Partnership and East Dunbartonshire Leisure and Culture Trust. (Appendix 1, Appendix 2 and Appendix 3 in the documents section below).
    
2. The reports cover the performance indicators set out in the Strategic Group Business and Improvement Plans for 2023-26, approved by Council on 27 April 2023. (CE/09/23). Additionally, the report presents an overview of progress against the improvement priorities outlined in the Business Improvement Plans
    
3. The “How Good is Our Service” evaluation reviews provide a concise and comprehensive review of service performance and activity covering the following areas:

Section One – Local Delivery Story

Section Two– (A) - Prioritised Performance Indicators

Section Two – (B) - Absence Management

Section Three – Progress on Business and Improvement Plans

Section Four – Financial Targets (Based on P10 Projections)

Section Five – Consultation / Engagement Activity

Section Six – Policy & Strategy Documents published in the reporting period

Section Seven – Improvement Priorities

Section Eight – Current Delivery Focus

4. The reports have been amended to reflect the revised operating model and Strategic Leadership Team remits as agreed by Council in June 2023, all performance indicators and strategic priorities agreed for 2023/24 reporting have been reallocated on a best fit basis.
    
5. In addition to publishing the Technical Note, the HGIOS year end reports will also be published to the East Dunbartonshire Performance page in the usual way.
    
6. Regular in year service level performance reports will continue to be distributed to Members on a monthly basis.